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Privacy Policy

This Privacy Policy explains how Junama Prams UK (“we”, “our”, “us”) collects, uses and protects your personal information when you visit https://junamaprams.co.uk or purchase from us.

Junama Prams UK operates as a trading division of Theodora Van De Pol International Ltd, registered in England and Wales under company number 09751328.

1. Information We Collect

We may collect and process the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely via third-party providers)
  • Order history
  • Technical data including IP address, browser type and device information

You may browse our website without providing personal information.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer service and support
  • Manage returns and warranty claims
  • Improve our website and user experience
  • Prevent fraud and ensure security
  • Send order-related communications

If you opt in to marketing communications, we may also send product updates and brand news. You may unsubscribe at any time.

3. Analytics & Tracking Technologies

We use the following tools to understand website performance and advertising effectiveness:

  • Google Analytics 4 (GA4) – to analyse website usage and performance
  • Meta Pixel (Facebook/Instagram) – to measure advertising effectiveness and remarketing
  • Google Ads Conversion Tracking – to evaluate ad performance
  • Microsoft Clarity – to understand user behaviour and improve usability

These services may collect anonymised technical data and browsing behaviour. Marketing and analytics cookies are only activated where consent has been provided via our cookie banner.

4. Payment Providers

Payments are processed securely via third-party providers including credit/debit card processors, PayPal and Klarna.

If you choose Klarna, Klarna Bank AB (publ) acts as an independent data controller for its own processing activities.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity (to process your order)
  • Legal obligation (for accounting and tax compliance)
  • Legitimate interests (to improve and protect our website)
  • Consent (for marketing and non-essential cookies)

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, including legal and accounting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data. All transactions are processed via secure SSL encryption.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

Junama Prams UK
BBR International Ltd
Company number: 09751328
Email: info@junamaprams.co.uk
Phone: 0330 043 5363