Warranty & Guarantee
Buying a pram is a big decision.
Every Junama pram is designed to the highest standards and backed by a clear manufacturer warranty, so you can buy with confidence.
Our Warranty at a Glance
✔ 24-month manufacturer warranty on all Junama prams
✔ 12-month warranty on Junama accessories
✔ Covers manufacturing defects
✔ Supported by our UK-based customer care team
The warranty starts from the date of purchase shown on your invoice or receipt.
What’s covered
Our warranty covers faults or defects that occur as a result of manufacturing or materials, when the product has been used as intended and maintained correctly.
If a valid warranty issue is confirmed:
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We’ll arrange a repair at no cost, in line with Junama manufacturer guidelines
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Repairs are carried out through approved Junama service centres
This warranty is provided in addition to your statutory consumer rights, which are not affected.
How to make a warranty claim
If you believe your pram has a fault covered by warranty, please contact us at:
To help us assist you as quickly as possible, we may ask for:
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Your order number or proof of purchase
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The model and colour of your pram
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A brief description of the issue
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Clear photos and/or video evidence of the reported fault
Photo or video evidence helps us assess the issue accurately and submit the claim to the manufacturer efficiently.
We aim to respond to warranty enquiries within 5 working days.
If the claim is accepted, we will aim to complete the repair within 21 days from the date the Product is received. In some cases, repairs may take longer due to parts availability or technical requirements. We’ll keep you informed throughout the process.
What isn’t covered (important to know)
Like all pram warranties, this does not cover issues caused by normal use or external factors, including:
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Normal wear and tear from everyday use
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Accidental damage, misuse, abuse, or neglect
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Improper storage or lack of maintenance
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Cosmetic wear such as scratches, scuffs, fading, or fabric wear
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Damage caused by incorrect assembly or use of non-approved accessories
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Environmental damage (e.g. rust caused by salt, snow, humidity, or poor care)
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Repairs, alterations, or modifications carried out by non-approved service centres
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Products purchased second-hand or from unauthorised sellers
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Damage caused during airline or third-party transport
Accessories & soft materials
Junama accessories, including changing bags, are made using soft eco-leather and flexible materials designed for everyday family use.
Natural changes in shape or appearance, such as softening, creasing, or loss of rigidity when the bag is filled or used regularly are considered normal characteristics of these materials and do not constitute a manufacturing defect.
Buying with confidence
When you buy from the Official Junama UK Store or an authorised Junama retailer, you’re guaranteed:
✔ Authentic Junama products
✔ Compliance with UK safety standards
✔ Full manufacturer warranty
✔ Access to UK-based customer support
For full transparency, you can view the detailed legal warranty terms here:
Warranty Guarantee – Legal Terms
Need help?
If you have any questions about warranty coverage or care of your pram, our team is always happy to help.
support@junamaprams.co.uk
0330 043 5363
Junama. Designed to turn heads. Built for real life.